Information Technology Help Desk

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The IT Help Desk provides first-level technical support to all faculty, staff, and students of Gratz College. We should be your first point of contact for problems in the following areas:

  • Computer Problems
  • Printer Problems
  • Software Problems
  • Network Problems
  • Phone Issues

Note: All WebStudy related issues and questions can be inquired at the WebStudy Help Desk at or toll free at (888) 326-4058 Option 3.

We're here to provide you with the help you need. If you're having problems, please stop by the IT Help Desk, located in the Administrative Wing, Mandell Building. You can also call us at: 215-635-7311 or dial extension 111 if you are on campus. You can also email us at
The Help Desk is open Monday through Thursday 8:30 AM to 5:30 PM. On Fridays we are open from 9:00 AM to 3:00 PM. On weekends, we are closed.

Attention Employees: You can communicate with us via SysAid! Simply click on this link if you are on campus to connect with our local helpdesk. Click Me! 


Gratz College is a member of AICUP and as a member our students, faculty and staff qualify for their Student Select Program.
The Student Select Program allows anyone attending, or working for, an AICUP member institution to receive exceptional pricing on Microsoft software purchases. There is no minimum purchase requirement.

Students, faculty, and staff may order online using a credit card at When an order is placed, Journey Ed will verify the academic status (student/faculty/staff of AICUP institution) of the purchaser. Within 48 hours after verification, the software will be shipped, ready to be legally installed at work or home. Understandably, the Microsoft Student Select Program is one of AICUP's most widely accessed Member Services programs. Microsoft calls it a "model" agreement for private college consortia and has said it is "the largest and best run Student Select Program in the country."

For more information, contact Tim Lilly, JourneyEd, at or 800-874-9001 x 1270.

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