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IT Helpdesk + Support

Services for Students

There are a number of ways that we can help resolve your tech issues... just make sure you are connecting with the right person. Listed below are our services and platforms as well the correct contact for each.

Contact Gratz College Help Desk at helpdesk@gratz.edu  for:

  • Email set up and password reset (see more information below)
  • Moodle questions

 Contact the Office of the Registrar at hmatlis@gratz.edu or  registrar@gratz.edu for:

  • Course information
  • Registration
  • NetClassroom 
  • Student Records
  • Transcripts

Contact the Librarians at library@gratz.edu  for:

  • Library tech issues such digital access or resource logins
  • Library lending requests through our collection or interlibrary loan

Contact Ease Learning* by clicking each link below for:

      *Ease Learning is not staffed by Gratz employees. Please note that your courses will not appear in Moodle until the start of the term. Please contact the Registrar to ensure you are enrolled in the correct courses. 


Student email policy and recommendations

If students need a Gratz email password reset, please email helpdesk with the email we have on file, i.e. the email used to apply.

Students have access to their Gratz email account for 6 months after their graduation. After which, any Google Drive files and emails associated with their account are deleted. Before the 6 month deadline, a student should forward any email chains to their personal email and download any Google drive files they wish to keep.

 

Office Hours

Monday - Thursday: 9:00 am to 5:30 pm Friday: 9:00am to 3:00pm

The Gratz College Library and IT Services team is here to help you will all things tech related. 

We are available evenings and weekends via email with a 48 hour grace period.

 

Service Policies 

Library and IT Services is here to assist you with software platforms to complete your assignments and perform research while enrolled at Gratz College. We cannot answer questions regarding your personal devices, internet connection, or install software for you (MS Office, etc.).

Gratz College does not provide software or hardware of any kind to students.