Student Complaint Policy

Students are entitled to bring complaints regarding, but not limited to, issues of discrimination, academic concerns, financial assistance, disabilities, and disagreement with school policies.

Following are the steps in the complaint procedure:

1. If possible, students seeking to resolve problems or complaints should first contact the person or persons with whom they have the conflict.
2. If unresolved, the student seeking to resolve the problem may contact the program director. The student may be asked at this point to put the complaint in writing. The official Complaint form is available online

Pennsylvania Students

Pennsylvania Department of Education
333 Market Street
Harrisburg, Pennsylvania 17126-0333
(717) 787-3787
[email protected]

Middle States Association of Colleges & Schools Commission on Higher Education
3624 Market Street, 2nd floor
Philadelphia, Pennsylvania 19104
(215) 662-5606



Maryland Students

Gratz College is registered with the State of Maryland, Maryland Higher Education Commission (“MHEC”) for a fully online Master of Arts in Education program.

Any complaints about the institution’s programs in Maryland can be made by contacting (i) Maryland Higher Education Commission, 6 North Liberty Street, 10th Floor, Baltimore, MD 21201, (410) 767‐3388,
https://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx; or (ii) Office of the Attorney General, Consumer Protection Division, 200 St. Paul Place, Baltimore, MD 21202,
Consumer Protection Hotline (410) 528‐8662, [email protected]http://www.oag.state.md.us/Consumer/complaint.htm.


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