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IT Helpdesk + Support

Services for Students

There are a number of ways that we can help resolve your tech issues. Listed below are our services and platforms as well the correct contact for each.

Contact Gratz College Help Desk at helpdesk@gratz.edu  for:

  • Email set up and password reset **(see more information to the right)
  • Moodle questions*
  • Direct link to your student email is here.

Click here for download instructions for the Moodle mobile app!

Contact the Office of the Registrar at hmatlis@gratz.edu or registrar@gratz.edu for:

  • Course information
  • Registration
  • NetClassroom 
  • Student Records
  • Transcripts

Contact the Librarians at library@gratz.edu  for:

  • Library tech issues such digital access or resource logins
  • Library lending requests through our collection or interlibrary loan

Contact Ease Learning* by clicking each link below for:

      *Ease Learning is not staffed by Gratz employees. Please note that your courses will not appear in Moodle until the start of the term. Please contact the Registrar to ensure you are enrolled in the correct courses. 


 

Services for Faculty + Staff

Contact Gratz College Help Desk at helpdesk@gratz.edu  for:

  • Email set up and password reset
  • Printer issues
  • Hardware/ software issues
  • Hardware lending
  • VPN/ server connection

For events support click here

Office Hours

Monday - Thursday:  9:00 am - 5:30 pm Friday:  9:00am - 3:00pm

We are available evenings and weekends in a limited capacity.

Student email policy and recommendations

** If students need a Gratz email password reset, please email helpdesk with the email we have on file, i.e. the email used to apply.

Students have access to their Gratz email account for 6 months after their graduation after which, any Google Drive files and emails associated with their account are deleted. Before the 6 month deadline, a student should forward any email chains to their personal email and download any Google drive files they wish to keep.

Student service policies

Library and IT Services is here to assist you with software platforms to complete your assignments, communicate with faculty and staff, and perform research while enrolled at Gratz College. We cannot answer questions regarding your personal devices, internet connection, or install software for you (i.e. MS Office).

Gratz College does not provide software or hardware of any kind to students.