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Frequently Encountered Issues Guide

 

Listed below are some common issues that we have encountered using Zoom to host webinars and meetings with colleagues and students across distances.

Please bear in mind that these are best practice recommendations to avoid issues or to address problems should they arise, but are not guaranteed to solve the problem. If the problem is with the user's hardware, it may have to reset (turned off/ turned on) or be replaced. If the problem is with the user's internet connection, they will need to contact their provider.


 

For Gratz Events

 

For Classes or Meetings

*This will apply to the attendees in the class/ meeting as well.